Privacy Policy

Connectible is the trading name of Marketspace Labs Ltd. Marketspace Labs Ltd is hereafter referred to as “Connectible” within this Privacy Policy.

Connectible consists of the Connectible website at: https://www.connectible.com/, the Connectible web app at: https://app.connectible.com/ and the Connectible mobile apps available from the Apple App Store and the Google Play Store (together the “Connectible Platform”).

At Connectible we take your privacy seriously. We have drawn up these guidelines so that you know your information is secure. However, Internet technologies are rapidly evolving so these guidelines are subject to change.

It is fundamental to our business that we collect and manage data about our customers and others. We are committed to the safe keeping of your information and, of course, compliance with data protection laws. As such, we therefore act as a “Data Controller” under the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018.

This privacy notice details how we collect, manage, process, store and share information about you as a result of you visiting our websites or apps, as a customer or prospective customer or for other activities, such as marketing and recruitment. We also explain how you can control use of your data.

If you have any feedback or questions about our use of your data, please contact our Data Privacy Manager at info@connectible.com

General

If you are a client or prospective customer of Connectible, please read this notice alongside our Terms of Use.

This notice does not apply to any websites or web services linked to our websites or apps or any website or web services that we provide you with links to at any time, as we do not have control over them. See our Cookie Policy.

Connectible is a registered user under the Data Protection Act 2018 and UK GDPR.

This Privacy Policy was last updated on 20th November 2025.

Provided information

The classes of information that we will obtain from or about you will depend on what you or others have asked us to do.

You and others may provide personal data (personal information) that is classed as:

  • Personal data: general information that you supply about yourself or others – such as name, address, date of birth, gender, other contact details, financial information etc.
  • ‘Special category’ or sensitive personal data: information about your or others’ racial or ethnic origin, religion, sexual orientation, political opinions, health data, trade union membership, philosophical views, biometric and genetic data.

‍In most circumstances, the personal data we obtain from or about you will be limited to general information, including the information we need for the fulfilment of an online purchase or customer enquiry, but we may need to request or obtain more detailed and sensitive information for activities such as processing job applications and in equal opportunities monitoring.

Data Protection

In this policy, ‘personal data’, ‘data’, ‘data subject’ and ‘processing’ have the meanings given to them in the Data Protection Act 2018 and UK GDPR unless otherwise stated.

Connectible complies with the provisions of the Data Protection Act 2018 and UK GDPR to the extent it applies to any data collected on the Connectible website at: https://www.connectible.com/, the Connectible web app at: https://app.connectible.com/or the Connectible mobile apps available on the Apple App Store and the Google Play Store.

In so far as Connectible processes, any personal data (including name, postal address, email address, mobile/telephone details, and other contact or personal details) relating to individuals which is acquired or collected by Connectible in connection with your use of the Connectible Platform, Connectible shall:

  1. Process the personal data only for the purposes of maintaining the Connectible Platform and only in accordance with instructions contained in this policy.
  1. Not otherwise modify, amend or alter the contents of the personal data or disclose or permit the disclosure of any of the personal data to any third party.
  1. At all times comply with the provisions of the Data Protection Act 2018 and implement appropriate technical and organisational measures to protect the personal data against unauthorised or unlawful processing and against accidental loss, destruction, damage, alteration or disclosure.
  1. Ensure that only employees of Connectible who need to have access to the personal data are granted access to such data and only for the purposes of maintaining the Connectible Platform.
  1. Ensure that all employees of Connectible required to access the personal data are informed of the confidential nature of the personal data and comply with the obligations set out in this Privacy Policy.
  1. Not publish, disclose or divulge any of the personal data to any third party (including the data subject) unless directed to do so in writing by the person the data belongs to.

Data Collection and Protection

We recognise that your information is valuable and we will take all reasonable steps to protect it while it is in our care.

We have systems in place to protect personally identifiable data from loss, misuse, alteration or destruction. We also impose confidentiality obligations on internal and external parties to protect the confidentiality of all personal information and to ensure compliance with data protection laws.

We employ computer and digital data safeguards such as firewalls and data encryption and we enforce physical access controls to our offices and files to keep data safe.

Any personal information you provide to us is maintained on secure servers. We collect information when you register online or update your account, log-in, place an order, communicate online with our customer service representatives, opt-in to receive our emails, shop online, request a catalogue, participate in a contest, promotion or survey, or join our social networking sites.

We may also collect information from you through other marketing material. This information may include, but is not limited to, your contact information (for example, your name, email address, billing and shipping addresses and phone number). If you create an online account, you also have the option of providing your product preferences or interests.

There are limited circumstances where we may share some of your data with others and they are as follows:

  1. With agents (including credit reference agencies, credit card clearing agencies, fraud prevention and detection agencies) that we use to process the orders you place with us or who assist us in the service we provide to you. In these instances, we provide them with only the information they need to perform their function. In the unlikely event that our business assets are ever sold to or purchased by another company, Connectible may disclose your personal information to a purchaser that agrees to abide by the terms and conditions of this Privacy Policy.
  1. You should also be aware that we may disclose specific information about you if required to do so by law, governmental request, process or court order or based on our good faith belief that it is necessary to conform or comply with such law, request or court order or to protect the users of our Connectible Platform or the public.
  1. To outside research companies whom we may ask to contact you directly for your opinions on our products and services (in which case we provide them with only the information they need to perform their function).
  1. We do occasionally make names and addresses (but never email addresses) available to companies whose products we think may interest you, unless you have told us not to. If you do not wish to receive such offers, please email us at: info@connectible.com

If you have questions about your personal data or our privacy policy, please contact us at info@connectible.com

Control of Your Data

Our data protection regime has been established to ensure secure and lawful processing of your personal data. We will not sell or rent your information to any other person or organisation or share your information with third parties for marketing purposes unless we have your express consent to do so.

As a general rule, we will only use your information within the Connectible Platform but in running our business (whether directly or in the administration of our systems), we may need to disclose some information to third parties e.g. to:

  • Contracted suppliers, such as information technology providers and online services and tools
  • Credit reference agencies, credit card clearing agencies, fraud prevention and detection agencies
  • Research companies to contact you directly for your opinions on our products and services
  • Lawyers and other professional advisers for seeking advice or representation
  • External accountants and auditors
  • Bank or Building Society and other financial institutions
  • Insurance brokers and companies
  • Providers of identity verification
  • Statutory bodies or actors involved in law enforcement or regulation e.g. for the prevention of financial crime and terrorism

We may transfer your personal data to another company as part of a sale, merger, or acquisition of our business or part of it. If a change in ownership happens to our business, then the new owners may use your personal data in the same way as set out in this Privacy Policy. However, if this happens, we will ensure that your rights and freedoms under data protection law are protected.

If a change happens to our business and ownership transfers to a third party, we will inform you before any personal data is transferred, and you will have the right to object to continued processing where we rely on legitimate interests.

In the event that any of your information is shared with third parties, we will require them to maintain strict confidentiality, to operate according to our instructions where appropriate and not to use your personal information for their own purposes, unless you have expressly consented to them doing so.

We do not intentionally collect any sensitive personal information via our Connectible Platform or from customers. Please do not send or share information revealing your racial or ethnic origin; political opinions; religious or philosophical beliefs etc. unless your are requested to do so, for example, for equal opportunities monitoring in our recruitment processes.

If we need to process sensitive personal data, we will contact you separately to ask for your consent, which you will be free to withdraw at any time.

Transfer of Your Personal Data to Hero Industries Ltd (trading as Hero)

From 5th December 2025 (the “Transfer Date”), we will transfer user account information and uploaded content to:

Hero Industries Ltd (trading as Hero)
Registered office: 55 Loudoun Road, London, United Kingdom, NW8 0DL
Email: privacy@hero.sale

Hero Industries Ltd will become the controller of your personal data from the Transfer Date onwards.

Purpose of Transfer
To enable you to continue accessing your collectibles, user account, and related features on Hero Industries Ltd’s online marketplace platform, which will provide additional community and trading functionality.

Legal Basis
We rely on our legitimate interests (Article 6(1)(f) UK GDPR) to ensure continuity of service, protect user-generated content, and support the continued operation of the platform and enhancement of our services.

Your Rights
You have the right to:

  • object to this transfer of your personal data  
  • request deletion of your data either before or after the transfer
  • request access to the personal data we hold about you

To exercise these rights before or after the transfer, please email info@connectible.com before the Transfer Date or privacy@hero.sale after the Transfer Date.

Data Retention

Your personal information will be retained, in computer and/or manual files, for as long as necessary to fulfil the purpose for which the information was collected; or as required by law; or as long as detailed in any contract you may have with us (of which this privacy notice may form part).

  • For as long as you are a user of our products
  • After you stop being a user of our products we may retain your information for our legitimate interests, including maintaining records required for legal or regulatory reasons, showing that we complied with our contractual obligations, responding to any complaints or queries, and for research and statistical purposes. We will ensure its confidentiality where we do so.

Your Rights

Under the General Data Protection Regulations (GDPRs), you are entitled to access your personal data (this is the 'right to access'). If you want to make an information request, please apply in writing to our Data Privacy Manager at: info@connectible.com

If you request access to your personal data, you are entitled to a copy of the data we hold on you – such as your name, address, contact and financial details. You are not necessarily entitled to the documents that contain the data.

We will endeavour to provide you with the personal information to which you are entitled within 30 days unless there are legitimate reasons for doing so and unless your request is exceptional in some way, there will be no cost to you.

In addition to the entitlement to access your data, you may have the following rights:

  • The right to be informed: this is fulfilled through this privacy notice and our explanation about how we use your personal data.
  • The right to rectification: you are entitled to have your personal data amended if it is inaccurate or incomplete.
  • The right to erasure / ‘right to be forgotten’: you have the right to request the deletion or removal of your personal data where:
  • The use or storage of personal data is no longer necessary for the purpose for which it was originally collected;
  • Consent is the lawful basis for holding your data and you withdraw your consent;
  • You object to the processing and there is no overriding legitimate interest for it to continue;
  • The personal data was unlawfully processed; or
  • You object to the processing for direct marketing purposes
  • The right to object: you have the right to object to processing based on legitimate interests and direct marketing. This right applies as follows:
  • We must stop processing personal data for direct marketing purposes if you object
  • Otherwise, your objection must be based on grounds relating to your particular situation
  • We must stop processing your personal data unless:
  1. We can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms; or
  1. The processing is for the establishment, exercise or defence of legal claims.
  • The right to restrict processing: you have the right to request us to restrict or suppress your data. When processing is restricted, we can store your data but we cannot use it. This right only applies where:
  • You contest the accuracy of the personal data and we must restrict the processing until we have verified the accuracy of the data;
  • You object to the processing (if necessary for the performance of a public interest or purpose of legitimate interests), and we are in the process of considering whether our legitimate grounds override your right;
  • Processing is unlawful and you request restriction; or
  • If we no longer need the personal data but you need it to establish, exercise or defend a legal claim
  • Rights to object to automated decision-making: If you want to object to any automated decision making without any individual involvement that we undertake, and to the profiling of your data, please contact our Data Privacy Manager at: info@connectible.com

Overseas Transfers

Because a significant proportion of our users are based outside the UK, we may transfer your personal data to Hero Industries Ltd, as stated above, and service providers outside the UK where necessary for the purposes set out in this Privacy Policy.

Where we do this, appropriate safeguards will be in place in accordance with UK GDPR Articles 45–49, including Standard Contractual Clauses or other lawful mechanisms.

You may request further information on safeguards by contacting us.

Additional Rights for Residents of the United States (including California)

If you are a resident of the United States, certain state privacy laws may give you additional rights over your personal information.

California (CCPA / CPRA):
If you are a resident of California, you have the following rights under the California Consumer Privacy Act (as amended by the California Privacy Rights Act):

  • The right to know what personal information we collect about you, the purposes for which we use it, and the categories of third parties with whom we share it.
  • The right to request access to and/or a copy of your personal information.
  • The right to request deletion of your personal information, subject to certain exceptions.
  • The right to opt out of the sale or sharing of your personal information for cross-context behavioural advertising.
  • The right to limit the use or disclosure of sensitive personal information (for example, precise geolocation).
  • The right to not be discriminated against for exercising your privacy rights.

Colorado, Connecticut, Virginia, Utah, and Other States:
Residents of these states may also have similar rights, including the right to opt out of targeted advertising, the sale of personal data, or profiling. We will honour valid state-specific opt-out requests and universal opt-out preference signals (such as the Global Privacy Control).

How to Exercise Your US Privacy Rights:
You can make a request by emailing us at: info@connectible.com before the Transfer Date or privacy@hero.sale (after the Transfer Date).

We will verify your identity before responding to your request and respond within the timeframes required by law.

Marketing Data

We may contact you with direct marketing using social media channels, email or post. We may therefore use your personal information to contact you about products, services or events which we feel may interest you, but we will never send communications via SMS or call you with marketing promotions without your specific consent and we will never pass on or sell your details to anyone else.

Whenever we collect your personal data, you will be given the opportunity to ‘opt in’ to marketing communications from us. We hope you will provide this information so that you receive useful communications from us, but if you choose not to do this, it will have no effect on your ability to use our products or services.

How We May Use Your Data

The following are examples of how we might use your personal information for our legitimate business interests:

  • Direct email marketing
  • Fraud prevention
  • Network and information systems security
  • Modifying or improving our services
  • Identifying systems and communications usage trends
  • Determining the effectiveness of any promotional campaigns and advertising

We may use your personal information for legitimate interests such as direct marketing or under a reasonable expectation that we can provide you with information you would expect to receive or that would benefit and enhance our relationship. This information will help us review and improve our services.

We will get your express opt-in consent before we share your personal data with any company outside Connectible for marketing purposes apart from any company we may choose to sell, transfer, or merge parts of our business or our assets with, including Hero Industries Ltd trading as Hero.

Your Rights

You have the right to object to this processing. If you wish to do so, please email our Data Privacy Manager at: info@connectible.com

If you want to ‘unsubscribe’ from our marketing database, you can either follow the unsubscribe instructions on any of our communications to you that include them or you contact us by emailing our Data Privacy Manager at: info@connectible.com with your name and email address, or reply to the person who sent you the email, clearly stating that you wish to “unsubscribe”. We will remove your details from our marketing database as soon as we reasonably can. Unsubscribing will not affect our relationship with you and we will continue to retain and process your information in connection with our legal services in the normal way.

Data Over the Internet

We use reputable third-party service providers who perform some services on our behalf. Sometimes these service providers need information about our customers in order to do their work, such as fulfil orders and promotions, maintain and manage our customer database and report on customer behaviour and/or preferences. When Connectible allows these service providers access to your information, we require them to maintain your information in the strictest confidence and we do not permit them to use it in any way other than to help us provide you with better service.

We currently use the services of a few carefully selected companies to help manage and optimise our Internet business and communications. These companies help us to measure the effectiveness of our advertising and better understand how visitors use our sites. To do this, cookies are placed on computer browsers and web beacons are placed on our websites on our behalf. The type of information collected in this manner includes pages visited and items viewed. By supplementing our records, this information helps us to identify what pages are most attractive to our visitors, which of our products most interest our customers and what kinds of offers our customers like to see.

If you would like more information about this practice and to know your choices about not having this information used by our third party service provider, please see our Cookie Policy.

You can also read more about online marketing practices and the technologies that support them by visiting the Network Advertising Initiative’s website.

Privacy Policy Updates

We may update our privacy policy from time to time. Whenever we make a change, we will post the updated policy on the Connectible websites and we encourage you to check our policy periodically.

Complaints

If you want to complain about how we have dealt with your personal data, please contact our Data Privacy Manager at: info@connectible.com and we will investigate.

If you are not satisfied with our response or believe we are unlawfully processing your personal data, you can complain to the Information Commissioner’s Office (ICO) via the official website here: https://ico.org.uk/

Contact Us

You can contact us at info@connectible.com

For US privacy rights requests, you may also contact us at info@connectible.com